Effective Date: 18/02/2025
Introduction & Scope
This Privacy Policy applies to TravelGO and explains how we collect, use, disclose, and safeguard your personal information when you visit our website travelgo.space, including any other media form, media channel, mobile website, or mobile application related or connected to TravelGO.
We respect your privacy and are committed to protecting your personal data. This policy will inform you about how we look after your personal information and tell you about your privacy rights and how the law protects you.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website.
Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Sign up for our newsletter
- Make a booking or purchase
- Contact our customer service
- Participate in contests, surveys, or promotions
- Post comments or reviews
This information may include:
- Identity data (name, username)
- Contact data (email address, phone number, mailing address)
- Financial data (payment card details, billing address)
- Profile data (preferences, feedback, survey responses)
- Travel data (passport details, travel itineraries, accommodation preferences)
- Communication data (your messages to us)
Information We Collect Automatically
When you visit travelgo.space, we may automatically collect certain information about your device and your interaction with our website:
- Technical data (IP address, browser type, device type, operating system)
- Usage data (pages visited, time spent, click paths)
- Location data (general geographic location based on IP address or more precise location if permitted)
- Cookies and similar tracking technologies (see our Cookies section below)
How We Use Your Information
We use your personal information for the following purposes:
Provide and Improve Our Services
- To process and fulfill your travel bookings and purchases
- To manage your account and provide you with customer support
- To personalize your experience and deliver content relevant to your interests
- To improve our website, products, and services
Communications
- To send you information about your bookings or purchases
- To provide updates about our services
- To send newsletters and marketing communications (if you’ve opted in)
- To respond to your inquiries and requests
Business Operations
- To administer and protect our business and website
- To prevent fraud and ensure security
- For analytics purposes to improve our offerings
Legal Compliance
- To comply with legal obligations
- To enforce our terms and conditions
- To protect our rights or property
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
Cookies & Tracking Technologies
TravelGO uses cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small files placed on your device that allow us to provide enhanced functionality and content.
Types of Cookies We Use
- Necessary Cookies: Required for the website to function properly
- Preference Cookies: Enable us to remember your preferences and settings
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Track you across websites to display relevant advertisements
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can:
- Delete existing cookies
- Block cookies from being set
- Be notified when you receive a cookie
Please note that if you disable or refuse cookies, some parts of travelgo.space may become inaccessible or not function properly.
Third-Party Sharing
We may share your information with the following third parties:
Service Providers
- Travel booking platforms (airlines, hotels, car rentals)
- Payment processors
- Email marketing services
- Customer support services
- Cloud hosting providers
Analytics and Advertising Partners
- Google Analytics
- Social media platforms
- Online advertising networks
- Marketing partners
Legal Requirements
- Government bodies, regulators, law enforcement
- Legal advisors and other professional services
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
User Rights & Choices
Depending on your location, you may have various rights regarding your personal information:
Your Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request erasure of your personal data
- Restriction: Request restriction of processing your data
- Data Portability: Request transfer of your data
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw your consent at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at travelg0@hotmail.com. We may need to request specific information to confirm your identity.
Additional Rights for California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information is being collected
- Know if your personal information is sold or disclosed and to whom
- Say no to the sale of your personal information
- Access your personal information
- Request deletion of your personal information
Additional Rights for EU/EEA Residents (GDPR)
If you are located in the EU or EEA, you have the right to lodge a complaint with a supervisory authority in your country if you believe we have violated data protection laws.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including:
- Account Information: As long as your account is active or as needed to provide services
- Transaction Data: For legal and tax purposes, typically 7 years
- Marketing Preferences: Until you opt-out or request deletion
- Analytics Data: In aggregate form for up to 26 months
When we no longer need your personal data, we will securely delete or anonymize it.
Security Measures
We have implemented appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure HTTPS protocol for all website communications
- Regular security assessments and testing
- Access controls and authentication requirements
- Staff training on data protection
- Incident response procedures
However, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States and other countries, which may have different data protection laws.
When we transfer your data internationally, we ensure a similar degree of protection by implementing safeguards such as:
- EU Standard Contractual Clauses
- Privacy Shield certification (where applicable)
- Binding corporate rules
- Data protection agreements with third parties
Children’s Privacy
TravelGO does not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on our website. If we learn we have collected personal information from a child under 16, we will delete that information promptly.
If you believe we might have any information from or about a child under 16, please contact us at travelg0@hotmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of travelgo.space after any changes to the Privacy Policy constitutes your acceptance of such changes.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: travelg0@hotmail.com
For EU/EEA residents, we have appointed a data protection representative you can contact for matters related to the GDPR.
Thank you for trusting TravelGO with your personal information and for taking the time to read our Privacy Policy.